Some Think Self-Checkouts Encourage Theft
California Senator Lola Smallwood-Cuevas (D – Los Angeles) has made some harsh statements about the future of self-checkout lanes in the state.
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She told the press that the “machines cause about 16 times more loss than cashier checkout stands with a $10 billion annual loss.”
New Measure To Curb Stealing
In a new measure proposed by the senator, she introduced a way to prevent customers from stealing while checking out their groceries.
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She recommends setting a minimum staffing level of one employee for every two machines. This would eliminate costly theft at stores and, in the long term, save jobs.
Workers Alone Are More Susceptible to Theft and Violence
Sen. Smallwood-Cuevas stated that workers are more likely to be robbed or unable to stop petty theft at the tills when they are left alone.
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When workers are left alone to monitor self-checkouts, cash out customers, and stock shelves, they are less able to keep an eye on customers. Also, violent criminals can see them as an easy target.
Workers Report Being Attacked While Alone
The law addresses issues causing workers alone in stores to be attacked or robbed by customers.
After being left vulnerable, a woman working in a grocery store in Pinole recounted being attacked by three women who attempted to leave the store without paying for their items.
The Employee Explains Her Many Roles Cause Security Concerns
Latecia Costa, the employee who was attacked, says that at her store, she is responsible for selling lottery tickets, processing money orders and Moneygram, and managing the self-checkout area.
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All the tasks she is responsible for when alone take away from being able to monitor customers.
Companies Trying To Save Money Can End up Losing
Many grocery and convenience stores have enabled self-checkout machines to save money on employees. Instead of employing multiple people to work at cash registers and stock shelves, they can employ one for both jobs.
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However, Sen. Smallwood-Cuevas says that cutting costs in the short term will cost companies in the long term through poor customer service and rising theft.
Theft often causes stores to close
Many large retailers in California have reported needing to close stores due to rising theft.
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Retailers have a much easier time running online businesses than brick and mortar locations.
Statistics Agree With Adding More Employees to Self-Checkouts
The Prosecutors Alliance of California agrees that added staff presence effectively deter theft at tills.
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Only 10% of people who steal get caught, so it’s better to deter thieves before stealing becomes an option. When employees are scarce around a store, it creates a better opportunity to steal.
Prosecutors Are Happy About the New Bill
Prosecutor Cristine Soto DeBerry says that for law enforcement, the best defence to stop thieves is to employ better protections inside the stores.
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Once a shoplifter leaves a store, police have difficulty tracking them down.
Proposed Law Will Mitigate Theft
The law will most likely have an overall positive effect on companies. Instead of adding shrinkage to their prices, they should be able to alleviate the cost of items.
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Instead of losing money every month, stores will most likely see their sales rise.
Major Retailers Likely To Fight Legislation
Lawmakers anticipate that large retailers will fight the proposition.
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Although the plan will likely help their bottom line, the purpose of self-checkouts was to eliminate the need for as many employees as possible. Employers will not be happy that they will be forced to hire more cashiers or self-checkout supervisors.